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Service & Support

  • FREE 24/7 technical support for the duration of ownership of the system.
    (Please note that the support line is not active on Christmas or New Year’s Day.)
  • North American and European, factory trained engineers for application and
    operation assistance.
  • Installation, start-up and training services
  • Online remote programming and troubleshooting assistance via Team Viewer.
  • Preventative maintenance packages for machine upkeep.
  • Rental units

Why LMT is the #1 Choice

  • Laser Marking Technologies, voted #1 in customer satisfaction, strives to provide every customer with excellent service and support.
  • We will offer you an application engineer that is available to walk you through your specific questions.
  • Our engineers have the ability to review your marking requirements and provide you with an in-depth lab report for your specific
  • Our application engineers are available to help you adapt your marking requirements to high-speed production after your purchase.
  • Laser Marking Technology provides every customer with our 24/7 tech support, backed with our American and European based,
    factory trained service technicians that are ready to respond to any challenge that may arise.

Our long-term goal is to provide customer support to every customer, ensuring that your laser marking system continues to meet your expectations for years to come. By teaming up with Laser Marking Technologies for your marking and product identification, we can guarantee complete dedication to all your service and marking needs.

Laser Marking Technologies Michigan-based factory has trained technicians to help you with your machine start-up and installation. We offer two training options: You can come to our facility, or we are available to come to your facility. We offer training that is adaptable to your specific application requirements.

  • Process optimization for your product
  • Machine set-up
  • Overview
  • Laser Safety Training
  • Operation of Laser System
  • Software Training, which includes:
    • Review of our pre-set material library settings
    • Importing graphics
    • Understanding the capabilities of your machine
  • Troubleshooting/maintenance
  • Preventative Maintenance
  • Service and Repair
  • Refresher Training
  • Application analysis
  • Optimization for part marking

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