Last updated: October 12, 2026
Laser Marking Technologies, LLC provides this page so users of the LMT Connect app and website (developer: Laser Marking Technologies, LLC) can request deletion of their account and associated personal data.
How to request account deletion
- In LMT Connect, open Account, select Privacy & Security, and select Request Account Deletion.
- If you cannot access the app, email sales@lmtgrp.com from the email address on your account with the subject LMT Connect account deletion, and include your account email and company name. You can also call (866) 799-0199.
Never send your password. LMT verifies that the request comes from the account owner and completes it within 30 days. An in-app request can be cancelled while it is still pending.
What is deleted
- your LMT Connect sign-in identity, including links to Sign in with Apple or Google;
- your profile: name, email address, phone number, address and profile photo;
- device push-notification tokens and notification preferences;
- personal machine-access grants, organization memberships and invitations you sent; and
- your Terms of Service and Privacy Policy acceptance records.
What may be kept
- Your organization’s records. Support tickets, messages, attachments, AutoAlign training jobs, machine telemetry, warranty, service, shipping and sample records belong to your organization’s machine and support history. They remain available to your organization, with your name removed from them.
- Billing records for LMT Connect Premium or AutoAlign token purchases are kept for up to seven years for tax and accounting.
- Security and audit records are kept for up to seven years; they record that an account was deleted but not your name or email.
- Backups are overwritten on their normal schedule.
Deleting some data without deleting your account
To ask LMT to delete specific information, such as a profile photo, phone number, attachment, or your organization’s AutoAlign photos and models, email sales@lmtgrp.com with the subject LMT Connect data deletion and describe what you want removed. You can remove your profile photo and phone number yourself in the app under Account.
See the LMT Connect Privacy Policy for more about how LMT handles your information.
