LMT Connect Terms of Service

Effective date: October 12, 2026
Last updated: October 12, 2026

These Terms of Service (“Terms”) are an agreement between you and Laser Marking Technologies, LLC (“LMT,” “we,” “us,” or “our”), 1101 W. Sanilac Rd., Caro, Michigan 48723. They govern your use of the LMT Connect mobile applications for iOS and Android, the LMT Connect website at lmtconnect.lasermarktech.com, the LMT Connect Premium and AutoAlign AI purchase pages on lasermarktech.com, and the related services, APIs and machine-telemetry systems (together, “LMT Connect” or the “Service”).

1. Who may use LMT Connect

LMT Connect is a business service for owners, operators and service personnel of LMT laser marking, engraving, welding and cleaning equipment, for prospective customers evaluating LMT products, and for LMT staff. You must be at least 18 years old and able to form a binding contract. LMT Connect is not intended for personal, family or household use and is not directed to children.

LMT may approve, deny, limit or revoke access at its discretion, including access to an organization, to specific machines, or to documents and resources that LMT reserves for verified customers.

2. Accounts and organizations

• Accurate information. You agree to provide accurate account information and keep it current. You may not create an account for someone else, impersonate another person, or misrepresent your relationship with an organization or machine.
• Security. You are responsible for keeping your password, devices and any multi-factor or biometric unlock secure, and for all activity under your account. Notify LMT promptly at techsupport@lmtgrp.com if you suspect unauthorized access.
• Organizations. A customer organization’s administrators can invite and remove team members, approve membership requests, manage machine access, and (where offered) purchase and manage billing for the organization. Information you add to an organization’s tickets, chats, machines and other records may be visible to that organization’s authorized users and to LMT. When you leave an organization, records you contributed remain part of that organization’s history.
• Machine ownership. Access to a machine’s data is based on LMT’s records of ownership and on access grants. If a machine is sold or transferred, LMT may move it, and its history, to the new owner’s organization.

3. The Service

LMT Connect may include machine records, live and historical machine telemetry, alerts, warranty information, documents and training resources, sample tracking, machine shipping status, technical support tickets and chat, an AI support assistant, LMT Connect Premium, and AutoAlign AI model training. Features may differ by platform, organization, role and plan. LMT may add, change, suspend or remove features at any time. Where a change materially reduces a paid feature during a period you have already paid for, LMT will provide a prorated refund or credit on request.

Some features depend on machine hardware, network connectivity, third-party platforms (such as Apple, Google, payment and hosting providers) and your device’s permissions. LMT does not guarantee that LMT Connect will be uninterrupted, error-free or available at all times.

4. Not a safety system

5. AI features

LMT Connect may provide AI-generated troubleshooting suggestions, summaries and answers. AI output may be inaccurate, incomplete or out of date. You are responsible for evaluating it before acting on it, and you should confirm any repair, electrical, optical or safety-related step with LMT’s technical support or documentation. Do not submit information to AI features that you are not authorized to share. AI support content is processed as described in the Privacy Policy.

6. LMT Connect Premium

• What it includes. LMT Connect Premium unlocks historical telemetry (charts and trends beyond the live view) and telemetry data exports, including power-cost exports, for every machine owned by the subscribing organization. Live telemetry, alerts, support and resources do not require Premium. LMT staff may provide Premium at no charge at their discretion.
• Price and billing. Premium is billed per organization at the price shown at checkout (currently US$50 per month or US$500 per year), in U.S. dollars, to the payment card you provide. Prices exclude any taxes that may apply; you are responsible for taxes related to your purchase other than taxes on LMT’s income.
• Automatic renewal. Premium renews automatically at the end of each monthly or annual term, and your card is charged the then-current price, until you cancel. LMT will notify you before any price increase takes effect, and the new price applies from your next renewal.
• Cancelling. An organization administrator can cancel at any time in the LMT Connect app under Account → Plan & Billing → Manage Billing, or by contacting LMT. Cancellation takes effect at the end of the current paid term, and Premium remains available until then. Except where required by law, payments are non-refundable and LMT does not provide refunds or credits for partial terms.
• Plan changes. Switching between monthly and annual billing is handled by our payment processor and may be prorated as shown when you make the change.
• Failed payments. If a renewal payment fails, Premium may remain available while the payment processor retries, after which Premium features stop until payment succeeds.

7. AutoAlign AI tokens and training

• Tokens. AutoAlign AI tokens are a prepaid credit used to train AutoAlign models. They are sold in packs (currently 100 tokens for US$10) and do not require Premium. One token is used for each training job. Tokens do not expire. Tokens belong to the organization that purchased them, have no cash value, are not refundable or redeemable for money except as required by law, and may not be transferred or resold. LMT may add tokens to an organization, for example with a machine purchase, at its discretion.
• Training jobs. A training job uses the photographs, DXF files and notes you upload to create a model for use with LMT’s LaserMark software on LMT equipment. A token is charged when you submit a job. If LMT’s training system cannot complete the job, the token is returned automatically; canceling a job before it finishes also returns the token. A completed job is not refundable because the result does not meet your expectations; contact LMT support and we will help you improve your photos or part setup.
• Your uploads. Upload only images and files that you or your organization own or are authorized to use, of parts and products you are permitted to mark. Do not upload images of people, personal documents, or third parties’ confidential information.
• Models. You may use a model trained from your uploads, for your organization’s internal operations, with LMT equipment and software. LMT retains all rights in AutoAlign, its training methods, software and model architecture. LMT will not share your uploads or your trained models with other customers. You grant LMT the license in Section 9 to process your uploads and models to provide, support and improve AutoAlign; LMT will not publish your part images or provide them to other customers.
• No guarantee of results. Alignment accuracy depends on the part, fixturing, lighting, camera, machine calibration and the images you provide. You are responsible for verifying marks on your parts, including first-article and ongoing quality checks.

8. Payments

Purchases are made on lasermarktech.com and processed by Stripe, Inc. LMT does not receive or store your full card number. By purchasing, you authorize LMT, through Stripe, to charge your payment method for the amounts shown, including automatic renewals described in Section 6. Purchases are not made through, and are not managed by, Apple or Google. Billing questions and disputes can be sent to sales@lmtgrp.com; please contact us before disputing a charge with your card issuer so we can resolve it.

9. Your content

“Your Content” means the information you or your organization submit to LMT Connect, including messages, tickets, photos, videos, files, AutoAlign uploads, notes, and machine and account information. You keep ownership of Your Content. You grant LMT and its service providers a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and analyze Your Content as needed to provide, secure, support and improve LMT Connect and LMT’s products and services, as described in the Privacy Policy. You represent that you have the rights needed to submit Your Content and that it does not violate law or anyone’s rights.

Machine telemetry is generated by LMT equipment. LMT may use telemetry and de-identified or aggregated information derived from the Service to operate, support, warranty, maintain and improve its machines and services. LMT will not identify your organization in any public disclosure of that information without your permission.

Feedback. If you send suggestions or feedback about LMT Connect, LMT may use them without obligation to you.

10. Acceptable use

You agree not to, and not to allow others to:

• access machines, organizations or data you are not authorized to access, or share your account;
• probe, scan, disrupt, overload, or attempt to bypass security, rate limits, access controls or payment controls of LMT Connect;
• reverse engineer, decompile or copy the Service, AutoAlign, LMT software, models or documents, except as permitted by law;
• use the Service, documents, data or AutoAlign to build a competing product or to train models other than through AutoAlign;
• upload malware, unlawful, infringing, harassing or deceptive content, or content containing others’ personal information without authorization;
• scrape, harvest or bulk-download content except through features LMT provides for that purpose; or
• use LMT Connect in violation of export-control, sanctions or other applicable law.

11. LMT materials and third-party services

LMT Connect, its software, design, documents, videos, training materials, AutoAlign and LMT trademarks are owned by LMT or its licensors and are protected by law. Subject to these Terms, LMT grants you a limited, revocable, non-exclusive, non-transferable license to use LMT Connect and its materials for your organization’s internal business use with LMT equipment. Documents and resources may not be redistributed outside your organization.

LMT Connect links to or relies on third-party services such as carrier tracking pages, YouTube, Stripe, Apple and Google. Those services are governed by their own terms, and LMT is not responsible for them. Shipping status and tracking links are provided for convenience; carriers are responsible for transit and delivery information.

App stores. If you downloaded the app from Apple’s App Store, you acknowledge that these Terms are between you and LMT, not Apple; Apple has no obligation to provide maintenance or support for the app; Apple is not responsible for addressing claims relating to the app (including product liability, legal compliance or intellectual-property claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. To the extent any warranty applies by law, if the app fails to conform you may notify Apple, which may refund the app’s purchase price (the app is free); Apple has no other warranty obligation. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and are not on any U.S. Government list of prohibited or restricted parties. Your use of Google Play is subject to Google’s terms.

12. Suspension and termination

You may stop using LMT Connect at any time and may request deletion of your account in the app (Account → Privacy & Security → Request Account Deletion) or on the LMT Connect Account Deletion page. LMT may suspend or terminate your access, or an organization’s access, if you violate these Terms, if required by law, to protect the Service or others, or if LMT discontinues the Service. If LMT discontinues Premium for reasons other than your breach, LMT will refund any prepaid Premium fees for the unused portion of your term. Unused AutoAlign tokens are not refundable on termination for breach. Sections 4, 5, 7 (No guarantee of results), 9 through 11, and 13 through 18 survive termination.

13. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, LMT CONNECT, INCLUDING TELEMETRY, ALERTS, AI OUTPUT, AUTOALIGN MODELS, DOCUMENTS AND SHIPPING INFORMATION, IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, LMT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. These Terms do not change any written warranty LMT provides for its machines; machine warranties are governed by their own terms.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LMT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, PRODUCTION, PARTS, MATERIALS, DATA OR GOODWILL, OR FOR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO LMT CONNECT OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY. LMT’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO LMT CONNECT OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID LMT FOR LMT CONNECT PREMIUM AND AUTOALIGN TOKENS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100. These limits apply to every theory of liability and even if a remedy fails of its essential purpose, but do not limit liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by gross negligence.

15. Indemnity

To the extent permitted by law, you (and, where you act for an organization, that organization) will defend, indemnify and hold harmless LMT and its affiliates, officers and employees from claims, losses and expenses (including reasonable attorneys’ fees) arising from Your Content, your violation of these Terms or of law, or your use of LMT Connect or AutoAlign models in your operations.

16. Disputes: arbitration and class-action waiver

Informal resolution first. Before filing a claim, you and LMT agree to try to resolve the dispute informally for at least 30 days after written notice to the other (for LMT, sent to the address in Section 18).

Binding arbitration. Any dispute arising out of or relating to LMT Connect or these Terms that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or, if you use LMT Connect as an individual and those rules apply, its Consumer Arbitration Rules), before a single arbitrator, in Tuscola County, Michigan or by video conference. Judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property or to stop unauthorized access.

Class-action waiver. You and LMT may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims or award class-wide relief. If this waiver is found unenforceable for a claim, that claim will proceed in court, not arbitration.

Opting out. You may opt out of arbitration within 30 days after you first accept these Terms by emailing sales@lmtgrp.com with the subject “LMT Connect arbitration opt-out” and your name, organization and account email.

17. Governing law and other terms

These Terms are governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 16, the state and federal courts located in Michigan have exclusive jurisdiction, and you consent to venue there. If you and LMT have a separate signed agreement covering LMT Connect, that agreement controls where it conflicts with these Terms. These Terms, the Privacy Policy, and any terms shown at checkout are the entire agreement about LMT Connect. If a provision is unenforceable, the rest remains in effect. LMT’s failure to enforce a provision is not a waiver. You may not assign these Terms without LMT’s consent; LMT may assign them in connection with a merger, acquisition or sale of assets. LMT is not liable for delays or failures caused by events beyond its reasonable control.

Changes. LMT may update these Terms. If a change is material, LMT will notify you in LMT Connect or by email and ask you to accept the updated Terms before you continue using the Service. Changes do not apply retroactively, and price changes take effect only as described in Section 6.

18. Contact