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Customer Access Area

Customer Access Area

FAQ’s and INSTRUCTIONAL DOCS

We’ve answered some of the most frequently asked questions we have received. If there’s anything else you want to know, or for additional explanation, please submit a question.

Input text into the find window below for a quickly reference to your question.

FREQUENTLY ASKED QUESTIONS

NO POST FOUND

2. How come the machine didn’t mark

 

1. Check to make sure the lens cap is removed.
2. Check to make sure the power cord is plugged in. (Yes this does happen)
3. Check incoming power.
4. Check to make sure key switch is on and E-Stop is released.
5. Check to make sure the scan head is in focus. See Video Example Below
Physically measure between your part and the out rim on the scan head lens, to verify the correct working distance. * See working distance chart.
6. Check to make sure all doors are fully closed and adjusted properly.
7. Check to make sure that all of your laser parameters are set correctly.
8. Check to make sure you have the correct fixture type selected. (if applicable, as in LT/Pro)
9. Run software from supplied master CD. (shipped with machine)

Click image to play video

3. How come the part doesn’t have an even mark?

 

1. Clean scan head lens with a Zeiss alcohol swab.
2. Check to make sure the lens is level to your fixture.

4. How to use the array function in the software

 

Click image to play video

Copying Array

 

Click image to play video

Linking Array

5. How to fill in an outlined letter or shape

 

1. Enter you desired text or shape at the correct part height.
2. Select desired fixture type.(if applicable, as in LT/Pro)
3. Select the hatch icon ( hatch).
4. Select enable.
5. Select mark contour.
6. Use the default line spacing of (0.002″).
7. Select ok.
8. Select red for the red pointer to verify position.
9. Adjust position if necessary.
10. Select mark.

Click image to play video

6. How to curve text around a circle

 

1. Enter you desired text at the correct part height.
2. Select desired fixture type.
3. Select the font icon (font ).
4. Set ratio to 100%.
5. Exit out and view text.
6. Select the font icon (font ).
7. Check circle text.
8. Enter the desired circle diameter.
Note (aspect ratio of the text must be locked).
9. Enter text.
10. Set text height – Using “Height” value.
11. Select red for the red pointer to verify position.
12. Adjust position if necessary.
13. Select mark.

Click image to play video

7. Meaning of the power (A)

 

Power Setting for Pro & LT
10 = 100% power
9 = 90% power
8 = 80% power
7 = 70% power
6 = 60% power
5 = 50% power
4 = 40% power
3 = 30% power
2 = 20% power
1 = 10% power
0 = 0% power

Power Setting for Dominator, XL, Gantry
100 = 100% power
90 = 90% power
80 = 80% power
70 = 70% power
60 = 60% power
50 = 50% power
40 = 40% power
30 = 30% power
20 = 20% power
10 = 10% power
0 = 0% power

8. What if I accidentally delete something from my page?

 

1. Click the “undo” button located at the top of the screen.

9. How do I insert text?

 

1. Click on the text icon on the left hand side of the screen. “”
2. Click on your screen where you would like the text to be located.
3. Change font settings as desired

Click image to play video

10. How do I insert a vector image file?

 

1. Select “file” from the top left corner of the screen
2. Select “import vector file”
3. Browse to where you file is located, and select it
4. Click “open”

Click image to play video

11. What types of vector image files can I import?

 

Common Files

.ai files (Adobe Illustrator files < Version 8)
.plt (CAD plotter files)
.dxf (CAD Drawing exchange files < CAD 2013)
.dst (CAD Drawing sheets file)

Other Files

.jpc (Point cloud files)
.svg files
.nc .g (G code files)
.bot (gerber bot files)

12. How do I insert a non-vector image file?

 

1. Select “file” from the top left corner of the screen
2. Select “import bitmap file”
3. Browse to where your file is located, and select it
4. Click “open”
5. Check off “pixel power adjust”.
6. Check off “grey” to turn into grey scale.

Click image to play video

13. What types of non-vector files can i import?

 

.bmp
.jpg
.gif
.tga
.png
.tif

14. How do I create a barcode image?

 

Click the “draw text” icon. Click on your screen where you would like the barcode image to appear (text)

Click image to play video

15. What do the different parameter settings do?

 

1. Loop count: How many times the laser will trace each part of your text/image
2. Speed: How fast the laser will move across the marking surface
3. Current: How much power will be used to mark the marking surface
4. The rest of the settings are for more advanced changes, and not necessary for general usage.

16. How to mark only selected items

 

1. If you have multiple things on your screen, but only want one of them to be marked by the laser, you can use the “Mark Select” function.

17. How to save marking file (.EZD) for later use?

 

1. Click the “file” button in the upper left hand corner of the screen
2. Click “save as” and select where you would like to save the file

OR

1. Click the disk icon on the upper left hand corner of the screen

Click image to play video

18. How to make an object or text an exact dimension?

 

1. Select the object or text you wish to resize
2. Go to the “text” settings on the left hand side of the screen

Click image to play video

19. How to array serial numbers?

 

1. Insert text, enable variable.
2. Enable variable
3. Add serial number
4. Select array just below the variable text section.

Click image to play video

20. lmc Driver Error

 

1. Machine must be on before starting software.
2. Insure the USB cable is plugged in.

21. How to get information from an Excel file?

 

pdf_logosmalltinyInstructions for an Excel file

 

Click image to play video

22. Can’t find dongle error message.

 

1. Software dongle isn’t plugged into computer.
2. Try different USB port.
3. Close software.
4. Turn machine on.
4. Open software.

23. How to add additional fonts?

 

1. Copy and paste any “true type” font into the windows font folder and then restart software.

pdf_logosmalltinyInstructions for on how to install fonts into Windows for Laser Mark Software.

Click image to play video

24. How do I install software to a new CPU?

 

25. My .dxf or vector file did not hatch properly – What can I do?

 

1. Go to Modify tab.
2. Curve edit.
3. Auto connect.

Click image to play video

26. Where can I find starting parameters for my materials?

 

Marking Examples

1. Click (on right hand side of the screen) to uncheck “Use default parameters”.
2. Click on “Select parameters library”.
3. Click on materials to be marked from the preloaded library and click “Ok”.

Click image to play video

27. What happens if I shut off power mid cycle?

 

1. Close software.
2. Turn on machine.
3. Open software.

28. Can I open 2 instances of Laser Mark Software on the same computer?

 

No, due to the software initializing the laser control board on start of software, only one copy of the software can be running at one time.

29. How can I create an automatic date code?

 

1. Insert text.
2. Enable variable.
3. Type .1 in text space.
4. Select Add, click date, click “Month”.
5. Click Ok.
6. Select Add, click date, click “Day of month”.
7. Click Ok.
8. Select Add, click date, click “Year”.
9. Click Ok.

 

 

30. How can I create automatic serialization?

 

1. Insert text.
2. Enable variable.
3. Type .1 in text space.
4. Select “add”.
5. Click “serial number”.
6. Click “serial number values”. Example: Starting serial number= “0001”. Currently=”0001″. Limit=”100″.
7. Click Ok.

31. How to get information from a SQL Database?

 

32. How to create a keyboard input with variable text

 

1. Insert text.
2. Enable variable text.
3. Select add.
4. Select keyboard.
5. Click ok.
6. Array variable keyboard text if applicable.
7. Click mark.
8. Type in what you want it to mark.

33. Lens Cleaning

 

Lens Cleaning PM Instruction

Click here for downloadable pdf

When to Use: During Scheduled Preventative Maintenance (weekly or monthly dependent on process)

Materials: *Methanol (*Methanol preferred, but also can use >91% isopropyl alcohol), laser optic tissues (such as Laser Mech’s part # PLOCK0002) or equivalent, flashlight, finger cots, and an air bulb

 

Steps:

  1. Power Down Machine
    • With the key inserted, turn the switch counter clockwise—use suitable lockout.
  2. Inspect lens’ glass surface for large debris/hazing/smudging
    • Look at the glass surface from all possible angles with a flashlight—most hazing or smudging can be seen looking at a hard angle (similar to looking at a placid lake’s reflection)
  3. If large debris or dust is found on the lens glass surface blow away
    • If found–For large debris, utilize a bulb air blower (to provide clean, dry air) to blow away and prevent the debris from being pressed into the glass while wiping.
  4. If hazing or smudging is present—wipe with cleaning agent
    • Fold a tissue twice and soak with the alcohol
    • Wipe the surface once—wear finger cots if possible to prevent transfer of particles or oils from hands
    • Throw away and repeat until the tissue shows clean after the wipe
  5. Inspect again
    • Inspect at angles with the flashlight once again—repeat wiping with with *Methanol if necessary. Ensure no residue remains from the cleaning agents

*Methanol preferred, but also can use >91% isopropyl alcohol

34. Do I need a fume extraction system

 

Click here for a downloadable power point presentation to help you determine if you need a fume extraction system.

35. Why is my machine getting an “Out of Memory” Error?

 
  1. This is not due to the computer hardware
  2. This is a regulation created by the Laser Control hardware and monitored by the software—previous data is retained for the usage of the “Undo” feature
  3. This error can be eliminated or reduced by increasing the frequency of closing and re-opening the software (refreshes the memory usage value being tracked)
  4. Less data is accumulated if object X and Y positions are modified before a hatch is applied (I.E. objects with multiple hatches, arrayed objects, or ornate files with many data points)

36. I am getting a MFC application error after a windows 10 update to 1709 version?

 

Your software will need to be updated to 2.14.10 or newer.
Please note that this update is only for Windows 10 – 64 bit operating system users that have LaserMark 2.7.0 or newer

Please click below to download updated software with installation instructions:
Software Update and Installation Instructions

Downloadable Engineering Drawings